Privacy Policy

  1. INTRODUCTION  
    
This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.thehubipswich.co.uk/ 



    The Hub Business Centre Ipswich Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).



    Contact Details
    

Our full details are:

Full name: The Hub Business Centre Ipswich Ltd

Email address: info@thehubipswich.co.uk

 Postal address:
    
The Hub Business Centre
    Hubbard Way
    2 Civic Drive
    Ipswich
    IP1 2QA


    Telephone number: 01473 381400 

  2. WHAT DATA DO WE COLLECT ABOUT YOU
    

Personal data means any information which can identify a person 

We may process the following categories of personal data about you:

    • Customer Data includes data relating to any purchases of services such as your name, title, billing address, email address, phone number and contact details. We process this data to supply services you have purchased and to keep records of such transactions. We collect this data in order to create a contract between you and us and/or taking steps at your request to enter into such a contract.
    • Technical Data that includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. We collect this date as we have legitimate interests which are to enable us to properly administer our website and our business and to grow our business.
    • User Data includes data about how you use our website together with any data that you post for publication on our website. We collect this date as we have legitimate interests which are to enable us to properly administer our website and our business.
    • Communication Data includes any communication that you send to us whether that be through the contact form on our website, online chat, through email, social media messaging, social media posting or any other communication that you send us. We collect this date as we have legitimate interests which are to reply to communications sent to us and to keep records

    Sensitive Data
    

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.


  3. HOW WE COLLECT YOUR PERSONAL DATA
    

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. 



    We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

  4. DATA SECURITY  
    

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees who have a business need. They will only process your personal data on our instructions and they must keep it confidential. 

  5. DATA RETENTION  
    

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  6. Type of Data 

    Retention Period

    Contact us form enquiry

    6 months from date of enquiry if services are not taken up

    Tenant User

    We will retain all data whilst you are under contract and for 6 years after the date the contract ends for financial purposes

    Virtual/Registered Office User

    We will retain all data whilst you are under contract and for 6 years after the date the contract ends for financial purposes

    Training/Counselling/Meeting Room User

    We will retain all data for 6 years after the date of the booking for financial purposes

    Agent enquiries

    6 months from date of enquiry if services are not taken up

    All other enquiries

    6 months from date of enquiry if services are not taken up

  7. YOUR LEGAL RIGHTS  
    

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.



    You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to make a request please do this by emailing info@thehubipswich.co.uk



    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.



    If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

  8. 



  9. COOKIES  
    

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

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The Hub, Ipswich